BlackBerry outage update

Rick Mercer The latest BlackBerry outage, which lasted for three hours on Monday, has been officially blamed on a software upgrade.

RIM said that millions were left without service (horror of horrors!) in the U.S. and Canada because of an “internal data routing system within the BlackBerry service infrastructure that had been recently upgraded.”

It’s roughly the same excuse used last April when a similar outage occurred.

The latest upgrade was meant to boost network capacity and speed message routing, RIM said.

Wasn’t this issue supposed to have been solved already? Oh well. The carriers are happy as long as revenue per user keeps going up and cool new devices can be placed in the hands of people who haven’t owned BlackBerrys previously. As for the customer, well, a hiccup now and then is going to have to be tolerated.

As Rob Pegoraro points out, the downtime shows the danger of RIM’s “eggs in one basket” approach to network management.

February 13, 2008 | Filed Under News Items and Commentary 

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